Bets BD Privacy Policy — Our Commitment to Protecting Your Data

Bets BD only collects the information necessary to deliver its services properly. Data is collected in two ways — information you provide directly, and technical information collected automatically.

Information You Provide Directly:

• At registration: full name, date of birth, mobile number, email address, and password.
• During KYC verification: your National ID or passport number and a copy of the document.
• At the time of payment: mobile banking numbers or bank account details (card numbers are not stored on Bets BD's servers).
• When you contact support: chat logs, email conversations, and complaint details.
• Feedback and suggestions submitted through surveys or feedback forms.

Automatically Collected Information:

• Device Information: Operating system, browser version, screen resolution, and device type.
• Network Information: Your IP address and connection type (mobile data or Wi-Fi).
• Usage Data: Which pages you visited and for how long, which bets you placed, and the duration of your sessions.
• Cookie & local storage data — full details are provided in the Cookie Policy section.

Bets BD uses the data it collects solely to improve service quality and enhance your experience. The purpose of each piece of data is clearly defined and limited in scope.

Bets BD also uses your information to personalize your betting experience — for example, showing relevant offers based on your preferred sports. You can turn off this personalization at any time through your account settings or by contacting support.

Bets BD never sells your personal data. However, limited information may be shared with trusted partners as necessary to operate our services. In every case, only the minimum data required is shared.

• Payment Processor: Only the minimum information required to process a transaction is shared with payment providers such as bKash, Nagad, or Rocket. These providers have their own privacy policies.
• KYC Verification Service: Licensed third-party services may be used for identity verification. These providers operate under strict data protection agreements.
• Technology Service Providers: We have agreements with world-class technology providers for server hosting, cloud storage, and cybersecurity services. They are not permitted to use your data for any purpose of their own.
• Legal Authority: If legally required to disclose your information by a government authority or court order under Bangladeshi law, we will comply. In such cases, we will make every effort to notify you in advance wherever possible.
• Fraud Prevention Network: Limited information may be shared with fraud prevention networks in the online betting industry, strictly in cases involving suspected fraudulent activity.

Bets BD uses industry-leading technology to protect your data. Security is applied across multiple layers rather than relying on any single method.

• Transport Layer Security: All communication between your browser or app and Bets BD's servers is encrypted using TLS 1.3 — you'll see https and the padlock icon in your browser to confirm this.
• Password Hashing: Your password is hashed using the bcrypt algorithm before being stored. No one at Bets BD can ever view your actual password.
• Data Segregation: Financial data, personal information, and betting history are stored in separate encrypted databases — they cannot be easily linked to one another.
• Real-Time Monitoring: Our 24-hour automated security monitoring system instantly alerts the support team if any unusual activity is detected.
• Access Controls: Bets BD employees can only access the information relevant to their specific role — all access is logged and reviewed on a regular basis.
• Data Backup: Your data is backed up regularly in encrypted form, so it won't be lost even in the event of a technical failure.

Cookies are small text files stored in your browser or on your device. Bets BD uses cookies to keep its services running smoothly and to improve your experience. There's nothing to worry about — most major websites use them.

Bets BD uses three types of cookies:

• Essential Cookies: These cookies are essential for maintaining your login session, storing security tokens, and retaining betslip data. Without them, Bets BD cannot function properly, so they cannot be disabled.
• Analytics Cookies: These cookies help us understand which pages are used most and where issues occur. The data is collected anonymously. You can disable them, though some features may not work as smoothly.
• Functionality Cookies: These cookies remember your language preference, dark/light mode setting, and favourite sports. Disabling them means you'll need to re-configure your preferences each time you log in.

You can delete or block cookies at any time through your browser settings. On the mobile app, there is an option to clear data from within the app settings. Please note that disabling essential cookies will prevent your login session from being maintained.

As a Bets BD member, you have certain fundamental rights regarding your personal data. To exercise any of these rights, please contact our support team.

If you have any questions, requests, or complaints regarding this Privacy Policy, please reach out to us directly. Bets BD's dedicated privacy team handles all requests with the utmost care.

• Email: support@betsbd.app — Subject: Write "Privacy Request".
• Live Chat: Click the chat button at the bottom right of any page on Bets BD — available 24 hours a day.
• To verify your identity when requesting access to or deletion of your data, you will be asked to provide certain information.
• We aim to respond to standard privacy requests within 7 business days. Complex requests may take up to 30 days.